Business continuity planning

The disaster recovery plan in broadly controlled by the customer requirements. It varies on the criticality of the activity and the nature of the process. A typical plan has following details –

  • All business rules and software resources
  • Courier allocation
  • Old & new templates
  • MIS reports

These details are available with the targeted disaster recovery site. The team there is trained on the end-to-end process in case of an eventuality. Typically TAT’s for such DRP plans are defined as an exception to the otherwise normally measured TAT benchmarks.

For some customers a BCP drill is done once in a month and for some others, once in a quarter. This is based on the commercial factoring of such activities in the original contract.