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Mailroom management

Seshaasai offers mailroom management services to many companies in the BFSI space. The following activities are included in the mail room Management Service Solution –

  • Receiving mails from courier agencies
  • Checking and acknowledgement
  • Updating client’s Application Tracking System (ATS)
  • Document scrutiny services
  • Reporting discrepancy report to branches, central operations
  • Sorting, segregation, scanning and indexing of scanned images
  • Document storage and pull outs as per client request
  • Document distribution to various operational channels
  • Managing multiple courier vendors
  • Packing and handing over consignments for dispatch
  • Sharing air way bill numbers along with the connectivity report to various touch points
  • Follow-ups with courier vendors for delivery and / or RTO status (return to origin)
  • Analyzing Returns and sharing Courier Vendor wise / Region wise performance with the clients
  • Storage of RTO consignments for a fixed period
  • Handling dispatch related queries received through email, branches and call centers
  • Messaging services to inform Customers on successful deliveries, returns of their consignment
  • Returns tele-calling
  • Tele-calling for delivery confirmation

All the above activities are controlled by an elaborate work flow solution designed to suit customer requirements and also provides a seamless link to activities preceding and succeeding the mailroom management process.