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Seshaasai was the first Insurance service provider and probably the only one in the country today to offer the entire gamut of back office operations right from printing of bar coded application forms, scanning, data entry, document verification and scrutiny, to printing, to dispatch management including courier services and record management, that too, all under one roof.

Taking support of the Rural BPO units set up to manage their BPO services, Seshaasai has been successfully and consistently managing spikes up-to 40% from the regular volumes within the given Turn-Around-Times (TAT’s). This is a record and is one reason why nine of the major Life Insurance Companies in the country have trusted their back office operations and Welcome Kit printing to Seshaasai thus offering a whopping 60% + market share.

Life Insurance

Pre-Issuance Solutions
  • Printing of bar coded application forms and delivering them to branches.
  • Mail Room Management.
  • Document Verification and Scrutiny.
  • Scanning & Indexing.
  • Workflow Initiation & Management.
  • Image-based Data Entry.
  • Co-ordination with underwriters.
  • Handling Exceptions.
  • Main Frame Operations
  • Contract Creation.
  • De-Dup Management.
  • Requirement Processing.
  • Issuance.
  • Query Desk.
  • Customer Servicing.
Post-Issuance Solutions
  • Stationery and Envelope Production.
  • Electronic Quality Checks before Printing. Handling Exceptions.
  • Printing of Welcome Kits in Booklet Form.
  • Template versioning for seamless access to old template to facilitate reprints.
  • Printing of all customer communication in Inland & Letter Form.
  • Printing of Insurance Cover Notes.
  • Separate workflow for processing HNI Customers (Differential printing on Full Color and special Media), personalized birthday cards to HNI Customers.
  • Binding, Auto-stuffing, Dispatch Management.
  • Workflow Management.
  • Courier & Logistical Services.
  • Branch Dispatches.
  • Returns processing (RTO Management).
  • Customer Call Centre Cell Management.
  • Premium Cheque Pickups (Reverse Pick-ups).
  • ECS Mandate Conversion.
  • e-Mail Blast Services.
  • PDF generation for archival purpose with password protection.
  • Cryptographic Solutions.
  • Franking & Mailing services on behalf of India Post.

Rural Insurance Solutions

Agent / Advisor Management System (AMS) Services
  • Agent / Advisor Management System (AMS) Services
  • Mail Room Management.
  • Document verification and scrutiny.
  • Scanning & Indexing (Scanning in Color & Mono).
  • Workflow Initiation & Management.
  • Image based Data Entry.
  • Main Frame Operations (working on Life Asia, Ingenium and Lizzia).
  • Examination scheduling and branch intimation.
  • Result downloads from IRDA Site. License & Certificate Printing.
  • Printing of Color Identity Cards duly laminated.
  • Welcome Kit collation and Dispatch Management.
  • Courier and Logistical Services.
  • Advisor Servicing.
Dematerialization of Insurance Policies

Our systems are designed in a manner that facilitates generation of data streams and image files compatible to depositary systems as per their specific requirements. The huge advantage customers derive from a centralized platform for print and dematerialization of policies are as under:

  • The archival system gets updated and indexed uniformly with equivalent resources.
  • Emailing functionality and MIS is centralized.
  • Template version consistency across physical and dematerialized policies.

General Insurance

The following services are offered to General Insurance Customers –

  • Printing of Bar Coded Application Forms.
  • Printing of Brochures, Flyers other than Marketing collaterals.
  • Timely Dispatch to branches.
  • Scanning of Application Forms, Indexing them.
  • Image based Data Entry in English and Vernacular Language.
  • Back Office Operations.
  • Printing of Welcome Kits and other Customer Communication.
  • Dispatch and Returns Management,
  • Logistical Services, Query Desk.